La llamada que tu negocio no puede perder. La contestamos nosotros.
Pulsed Calls no es solo software. Ponemos el equipo bilingüe capacitado y la plataforma que lo opera, para que puedas tercerizar la operación, licenciar la tecnología o llevarte las dos juntas.
- 24/7
- Cobertura incluyendo noches, fines de semana y feriados
- EN + ES
- Equipos totalmente bilingües, no una capa de traducción
- 100%
- Llamadas grabadas, medidas y revisadas
Necesitas el equipo
Reclutamos, capacitamos y gestionamos a los agentes que contestan por ti. No contratas a nadie, no compras una central telefónica y no armas horarios: recibes una operación ya andando, con tu marca.
Ver los servicios →Ya tienes el equipo
Entonces llévate la plataforma con la que operamos la nuestra: monitoreo en vivo, tickets, asistencia, nómina y calidad de llamadas. No es un demo: es el software que sostiene nuestra operación todos los días.
Ver la plataforma →Todo lo que pasa entre tu cliente y tu negocio
Cada servicio lo opera gente capacitada en tu cuenta, con tus guiones y tus reglas de escalamiento.
Live telephone answering
A real person answers every call, with your greeting and your script. No voicemail, no queues that end nowhere.
Appointment scheduling
We book, confirm and reschedule on your own calendar, so your agenda fills without anyone in your office touching the phone.
Customer service and call handling
Front line for your customers: enquiries, incidents and follow-ups resolved on first contact whenever possible.
Dispatching services
Dispatch for carriers and fleets: drivers, loads and incidents covered around the clock, including nights and weekends.
Medical office answering
Patient intake, appointments and triage of urgent calls, with the discretion a medical practice needs.
Financial services support
Support for financial calls: account enquiries, documentation and follow-up with the care that money demands.
Direct response support
Campaign lines that must not drop a single lead: we answer the spike when your marketing works.
Customer chat
Web and messaging chat handled by the same team that answers the phone, so the customer tells their story once.
Virtual receptionists
Your front desk, without the front desk: calls filtered, routed and logged as if they sat in your office.
Virtual assistant
Back office that eats hours: data entry, follow-ups, reminders and everything nobody gets around to.
Tiered support
Levels 1 and 2 with clear escalation rules, so only what truly needs you reaches you.
Cualquiera puede contestar un teléfono. Muy pocos pueden demostrar cómo lo contestaron.
La diferencia entre un call center y un socio está en lo que puedes ver después.
Bilingüe de verdad
Agents who work in English and Spanish without switching person or losing the thread. Your customer chooses the language, not us.
Tecnología propia
We do not rent someone else's platform. When you need a report that nobody sells, we build it.
Cobertura que no duerme
Nights, weekends and holidays. The shift that nobody wants to cover is the one that costs you a customer.
Calidad medida
Calls recorded and evaluated against a rubric. You see the score, the reasoning and the recording — not an adjective.
Conocemos tu negocio antes de la primera llamada
Transport and logistics
Dispatch, driver support and incidents 24/7. It is the sector we grew up in, and we are at its trade shows every year.
Healthcare
Medical practices and clinics: appointments, patient intake and urgent calls triaged before they reach the doctor.
Financial services
Enquiries, documentation and follow-up with scripts reviewed one by one.
Services and retail
Businesses that live off the phone and cannot afford to let it ring out while they are serving someone else.
Cuéntanos qué está sonando y quedando sin contestar
En una conversación te decimos si necesitas personas, software o ambas cosas, y cuánto costaría aproximadamente.